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How will communication work? Do you talk to the end client, or do I need to act as a mediator?

Globital never communicates with the end client. If the agency wants us to invite them to Basecamp, we can comply

I have several Projects. Can they be in a single Basecamp account?

Absolutely! Please send an email to: cs@globitalmarketing.com.

I am trying to upload images to the Portal but I am getting this message but am getting an error message. How can I upload these files?

We recommend that you send them through Basecamp once the project is loaded.

"Could you please advise the cost to submit business information to the top tier Australian Citation sites? "

It's better if you chose the adhoc support plan which we charge on an hourly basis. Add a new project > Adhoc support > SEO

Are your prices GST-inclusive?

GST is not part of the pricing. It will be added in your billing. Please send an email to accounts@globitalmarketing.com if you have any questions.

Do you do competition audits?

Yes we do. Please send an email to cs@globitalmarketing.com for more information.

Can you send me the actual Cognito Form links of all your services?

Unfortunately, we cannot. We only send the relevant links through Basecamp once you have loaded a Project. If you want to know the parameters that we will require from you before loading a Project, we have added mock-ups of the Briefing Documents which can be found in your portal (Home > Documents > Briefing Documents).

What are your operating hours?

Our Client Services team is ready to assist you from Monday at 9AM AEST to Saturday at 4AM AEST. You can reach out to them here: cs@globitalmarketing.com

Where are the Virtual/Executive Assistants located and what are their work hours?

They are located in the Philippines and they can work according to your specification.

Do you have whitelabeled service summaries?

Yes. You can find them in your Portal > Service Summeries. Each of our service summeries available on the portal contains white label content on the end of the pages.

I'm trying to open a new project but I can't find the correct tile in the portal. What do I do next?

Please send an email to: team@globitalmarketing.com

I have loaded my project. What's taking so long?

Please understand that all our departments follow a queueing system when it when it comes to processing Projects. It will be best to discuss with the relevant team/s regarding timelines to set expectations. Please send an email to cs@globitalmarketing.com so they can connect you with the relevant team.

Where can I see some past works or case studies?

[Here is a link to the case studies: https://bit.ly/3hM7DJn](https://bit.ly/3hM7DJn)

I want to deactivate/remove my account. How should I proceed?

Please send an email to: team@globitalmarketing.com

How can I check if my account is on a free trial?

Please send an email to accounts@globitalmarketing.com

Who can I talk to regarding web deign and development?

[You may book a meeting with Majid (HOD) : https://calendly.com/mmajid](https://calendly.com/mmajid) or email us at web@globitalmarketing.com